Operations Lead
Core
Drive day-to-day operational performance for payments, onboarding, KYC, and incident management to ensure stable customer journeys.
Role type
Senior Operations Lead
Builds
Operational processes and structures for payments, access, and compliance
Domain
iGaming / Fintech / Payments
Required skills
Payment operations, Incident management, Root cause analysis, Operational KPIs, Project management, Stakeholder management
Preferred skills
KYC processes, Service platforms (Zendesk), Operational automation
Responsibilities
Monitor and optimize payment flows (deposits/withdrawals), Manage escalations with payment providers, Coordinate incident management process, Analyze operational data for improvements, Optimize onboarding and KYC processes, Lead operational projects and implementations, Organize weekly operations reviews, Coach Operations Specialists
Seniority
Senior, hands-on IC (via careerplan.io/jobs/4812234101-operations-lead-at-super)