technology vendor relationship manager (Seattle, WA - U.S.)
Core
Building, maintaining, and improving relationships with high-value technology vendors and internal stakeholders to ensure contractual performance and strategic alignment.
Role type
Technology Vendor Relationship Manager
Builds
Strategic technology partnerships and vendor performance outcomes
Domain
Retail / Technology Vendor Management
Deliverable
client delivery
Required skills
Vendor relationship management, contract management, negotiation, project management, dispute resolution, market analysis, performance measurement, RFP evaluation, stakeholder management
Preferred skills
Strategic agility, critical thinking, diplomacy, problem-solving
Technologies
RFP tools, vendor scorecards, performance dashboards
Responsibilities
Identify and develop relationships with multiple vendors; Lead Quarterly Business Reviews and performance meetings; Manage and measure overall vendor relationship performance; Assess internal satisfaction via vendor scorecards; Set goals and advocate for continuous improvement; Manage escalations and lead 'Get Well' programs for non-performing vendors; Partner with global counterparts to manage global vendor relationships; Influence vendor strategy based on market trends; Execute analysis and provide vendor reports; Perform contract oversight and hold vendors accountable.
Seniority
Mid-Senior, hands-on IC
