Client Enablement & Coaching Lead
Core
Lead client interactions through the BOT program lifecycle, guiding clients to take ownership of the operational programme migration and ensuring long-term sustainability of the target operating model.
Role type
Mid-to-senior level Client Enablement & Coaching Lead
Builds
Client operational transformations and adoption of Kraken's Human Design principles and Operating Model
Domain
Energy industry / Utilities / Customer Information Systems (CIS)
Deliverable
client delivery
Required skills
consultative leadership, change management, project management, analytical skills, stakeholder influence, mentoring, cross-functional collaboration, data interpretation
Preferred skills
experience with C&I and B2C retail functions, knowledge of Human Design principles
Technologies
Kraken Operating System, BOT method, Customer Information Systems (CIS), CRM, AI-driven communications
Responsibilities
Lead client interactions through the BOT program lifecycle; mobilize and set up client Operations Transformation Office (OTO); establish relationships with client Senior Leadership; mentor client OTO and internal teams; guide delivery of Kraken programmes; drive organizational change and cultural transformation; utilize analytical skills to anticipate challenges and drive corrective actions.
Seniority
Mid-level and Senior positions available
