Order Management Coordinator
Core
Leading and coaching a team to ensure flawless execution of order management processes, delivering exceptional customer experiences, and driving service excellence aligned with commercial and supply chain objectives.
Role type
Senior IC Order Management Coordinator (Team Lead)
Builds
Order processing workflows and customer service delivery for PepsiCo's global portfolio
Domain
Consumer Packaged Goods (CPG) / Supply Chain Operations
Required skills
Team leadership and coaching, Order lifecycle management, Stakeholder influence and management, Cross-functional collaboration, Process improvement and optimization, Risk identification and mitigation, Strategic decision-making, SAP S/4HANA navigation, Microsoft Excel/PowerPoint/Word proficiency, Virtual collaboration tools usage
Preferred skills
MBA degree, People management experience, AI generative tools usage, Power BI/Power Apps/Excel Macros, English (Fluent/Advanced)
Technologies
SAP S/4HANA, Microsoft Excel, PowerPoint, Word, Microsoft Teams, Power BI, Power Apps
Responsibilities
Lead and coach a team across order processing, Ensure flawless execution of order management processes, Collaborate with stakeholders across Business Units and Global Order Management, Identify process opportunities and resolve operational challenges, Foster a culture of customer obsession and continuous improvement, Manage stakeholder expectations and influence cross-functional teams
Seniority
Senior, hands-on IC with team leadership