SodaStream: Customer Service Coordinator Benelux
On-site
Core
Administrative support for customer service operations including order management, returns, and claims processing.
Role type
Customer Service Coordinator
Builds
Customer service workflows and administrative processes for the Benelux market
Domain
Consumer Goods / Home Appliances
Deliverable
dashboards & analysis
Required skills
Order management, returns processing, claims handling, email communication, process improvement
Preferred skills
Dutch, French, Nordic languages, English, case management systems (Netsuite, Zendesk)
Responsibilities
Manage order entries, customer queries, returns and claims; Provide customer service via email; Develop and improve processes; Contribute to team spirit
Seniority
Individual Contributor