People Operations Sr Associate
Core
Administer benefits processes and transactions, specifically managing end-to-end telecom services (SIM cards, roaming, internet bundles) and claims processing for employees.
Role type
Senior Associate, People Operations (Benefits & Telecom Administration)
Builds
Telecom service entitlements and claims payments for payroll
Domain
HR Shared Services / Benefits Administration
Required skills
HR Shared Services process management, SLA adherence, telecom service administration, claims processing, invoice validation, benefits system management, data analysis, process optimization
Preferred skills
Service management and ticket management system experience, knowledge of HR tools and interfaces
Technologies
HR Tools and Interfaces
Responsibilities
Manage end-to-end telecom services including SIM cards, USB activation, and roaming; update enrollee lists for new hires and resignations; review and process telecom invoices; handle client comments, complaints, and queries; submit claims payments to payroll; provide insights and reports on benefits system consumption; maintain knowledge management platform; monitor service delivery against SLAs/KPIs.
Seniority
Associate, 0-1 years experience
