ראש/ת צוות שירות לקוחות
Core
Leading a customer service team for SodaStream Israel's sales and service call center, focusing on service quality, team performance, and process improvement.
Role type
Senior team lead (customer service)
Builds
Customer service operations and team performance
Domain
Consumer goods / Beverage industry
Deliverable
dashboards & analysis
Required skills
Team leadership, Customer service experience, Call center experience, Performance management, Process improvement, Stakeholder management
Preferred skills
Training and coaching, Conflict resolution, Data analysis
Responsibilities
Manage a team of ~10 service agents, including training and coaching; Provide feedback and personal support to improve performance; Lead and optimize call center workflows; Ensure service quality and sales targets are met; Collaborate with the legal department on claims issues.