מנהל/ת מערך מוקד מכירות ושירות
Core
Managing a sales and service call center of 30 agents, reporting directly to the CEO.
Role type
Senior Operations Manager (Sales & Service Center)
Builds
Sales and service operations, business performance, and team development
Domain
Consumer goods / Call center operations
Required skills
Call center management, team leadership, business strategy, KPI management, data analysis, project management, stakeholder management, crisis management, advanced Excel, system thinking
Preferred skills
Middle management experience, organizational commitment, high learning ability, technical system mastery
Responsibilities
Manage and develop a management team including team leads, supervisors, and back office staff; Drive the center to meet business, service, and quality KPIs; Lead projects for technological development and data systems; Build annual work plans and forecasts; Manage internal and external interfaces with IT, Finance, Legal, Distribution, and Business Customers.
Seniority
Senior, hands-on IC with strategic influence