Supply Chain Customer Service Associate
Core
Support the Cluster Supply Chain team with general customer service administration, order management, and order fulfillment execution.
Role type
Customer Service Associate (Supply Chain)
Builds
Order fulfillment and logistics coordination for PepsiCo employees globally
Domain
Consumer Packaged Goods (CPG) / Supply Chain
Required skills
Order management, logistics optimization, pricing verification, credit checks, stakeholder management, data analysis, Excel proficiency
Preferred skills
Previous exposure to similar roles, strong stakeholder alignment
Technologies
Excel, Office package
Responsibilities
Receive and record standard order details; Verify pricing accuracy on orders; Optimize shipping and create filler orders for Full Truck Load (FTL) delivery; Confirm and update orders for delivery; Notify customers about out-of-stock items; Confirm product availability with supply planning; Finalize and update delivery details; Coordinate return deliveries and resolve customer issues; Build strong relationships within the Cluster Supply Chain team.
Seniority
Junior to Mid-level, hands-on IC
