Software Support Engineer - Engines
Core
Deliver high-quality technical support for specialized prepress software solutions used in the packaging and printing industries, acting as a trusted technical advisor and customer advocate.
Role type
Senior IC software support engineer (prepress engines)
Builds
Reliable service delivery and seamless software operations for enterprise customers in the packaging/printing sector
Domain
Printing, packaging, prepress automation
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, customer communication, issue ownership, web application concepts, prepress software knowledge, shift management
Preferred skills
prepress operations experience, prepress automation administration, formal printing/prepress qualifications, complex technical issue handling
Technologies
Automation Engine, Imaging Engine, PackProof, FlexRip, WebCenter
Responsibilities
Provide specialized technical support for prepress engine solutions; investigate and resolve customer-reported technical issues; maintain customer relationships and manage expectations; provide technical guidance and optimization recommendations; anticipate challenges and recommend preventive measures; collaborate with internal teams and suppliers; work in a 24/7 support environment with rotational shifts.
Seniority
Mid-level, hands-on IC