Associate Manager - WMS DevOps Service
Core
Associate Manager supporting the global Affordable WMS (AWMS) roadmap, driving change adoption, transition to sustain (T2S), and end-to-end service delivery for a critical 24/7 warehouse management system.
Role type
Senior IC DevOps Analyst / Associate Manager (Service Management)
Builds
Enterprise capability for LEA Reply AWMS across multiple markets, ensuring service continuity and reducing vendor dependence.
Domain
Retail / Supply Chain / Warehouse Management Systems
Required skills
Incident resolution, ITIL, SAP ECC, Warehouse process knowledge, Stakeholder management, ServiceNow, Knowledge base management, Cross-functional collaboration, Mentoring
Preferred skills
LEA Reply WMS experience, Warehouse automation integration, Jira, Confluence, ADO, PepsiCo Supply Planning knowledge
Technologies
LEA Reply, SAP ECC, ServiceNow, Jira, Confluence, ADO, ASRS, autonomous VNAs, conveyoring, HHTs, printers
Responsibilities
Resolve incidents for WMS, integrations, ERP, and warehouse hardware; Own service management plans and T2S approach; Support non-vendor defects and competency-based issues; Maintain ServiceNow knowledge base; Collaborate with vendors and key users to drive adoption.
Seniority
Senior, hands-on IC with management responsibilities
