Customer Support Analyst - Temporary
Core
End-to-end customer order management and supply chain execution for PepsiCo products, ensuring accurate order fulfillment from receipt to delivery.
Role type
Customer Account Specialist (Order Management)
Builds
Accurate order execution and delivery for assigned customers
Domain
Consumer Packaged Goods (CPG) / Supply Chain
Required skills
Order management, Inventory replenishment, Supply chain logistics, Data integrity monitoring, Cross-functional collaboration, Problem solving, Critical thinking, MS Office proficiency, SAP/Tableau learning agility
Responsibilities
Manage customer orders from receipt through delivery ensuring accuracy and timely release; Identify and resolve order level issues including fulfillment and transportation delays; Monitor data integrity between PepsiCo and customer systems; Collaborate with stakeholders to reconcile supply chain challenges and drive productivity; Track customer performance trends and communicate status updates.
Seniority
Mid-level (2+ years experience)