SC Ops Asst Analyst
Core
Enhance quality and food safety performance by ensuring comprehensive visibility into consumer and customer complaints, reporting findings to stakeholders, and supporting continuous improvement efforts.
Role type
Operations Assistant Analyst (Quality & Food Safety)
Builds
Consumer and customer complaints tracker reports and regular complaint trend reports
Domain
Food & Beverage / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Data and trend analysis, Root cause analysis, Complaint categorization, Data tracking, Excel proficiency, Traceability management
Preferred skills
Customer service experience, Quality assurance experience, Sample retrieval
Technologies
Excel
Responsibilities
Act as the main point of contact for consumer/customer feedback to collect data for traceability and root cause analysis. Categorize complaints based on the nature of the issue and risk. Update and maintain a comprehensive consumer and customer complaints tracker report. Communicate with consumers or customers to obtain missing details necessary for complaint resolution. Report consumer and customer complaint data to the SQA & CR Manager on a daily basis. Compile regular complaint reports demonstrating clear and relevant trends.
