Services Mgmt Principal
Core
Own strategy, roadmap, integration, and value realization across Infrastructure and Cloud Operations, driving transformation from operational stability to continuous transformation.
Role type
Principal Services Management (Enterprise Transformation & Strategy)
Builds
Scalable cloud and infrastructure capabilities, modernized service offerings, and measurable value outcomes.
Domain
Enterprise Technology, Cloud Operations, Infrastructure Services
Required skills
Enterprise transformation leadership, Organizational change management, Strategic roadmap planning, Executive governance, Multi-partner/vendor governance, ITSM process harmonization, Hyper Automation strategy, AI-enabled operations, Stakeholder alignment, Value realization tracking
Preferred skills
Fortune 100 experience, Agile Delivery, Enterprise Design Thinking, Agentic AI enablement
Technologies
Cloud platforms, AI/ML tools, ITSM systems, Automation frameworks
Responsibilities
Define vision, value proposition, service offering and roadmap; Architect standardized onboarding frameworks for emerging capabilities; Lead transformation from opportunity identification through adoption; Build and govern Enterprise Benefits Realization Register; Track partner commitments from selection to realized value; Lead I&O scorecards, QBRs, and executive reporting; Drive stakeholder engagement and change readiness.
Seniority
Principal, strategic leadership & mentorship
