Senior Engineer, Global Product Support
Core
Senior technical authority providing advanced troubleshooting, repair, and debugging for complex electro-mechanical semiconductor manufacturing tools (ALD/PECVD) and software systems.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Operational reliability of advanced ALD and PECVD systems for semiconductor manufacturers
Domain
Semiconductor manufacturing equipment / Physical/clinical work
Deliverable
physical/clinical work
Required skills
diagnosing complex technical issues, electro-mechanical systems expertise, software-driven equipment knowledge, analytical problem-solving, technical communication, leading technical discussions, customer-focused mindset
Preferred skills
Mechanical or Electrical Engineering background, experience with ALD technology
Technologies
ALD systems, PECVD systems, electro-mechanical equipment, software-driven equipment
Responsibilities
Diagnose, troubleshoot, repair, and debug escalated issues from field teams; Act as escalation point for complex problems; Partner with engineering to report design and reliability insights; Support customer installations and deliver technical training; Engage directly with customers to resolve highly technical issues; Travel globally up to 50% to support field operations
Seniority
Senior, hands-on IC