ZA Operations Associate- Night Shift
Core
Night shift operations support for fraud detection, payment reconciliation, and customer service in the iGaming industry.
Role type
Operations Associate (Level 2/3 Support)
Builds
Operational reports, fraud mitigation actions, payment reconciliation records
Domain
iGaming / Sports betting / Payments
Deliverable
dashboards & analysis
Required skills
Excel/Google Sheets, fraud detection, payment reconciliation, customer service escalation, SOP maintenance, data analysis
Preferred skills
iGaming/Sports betting industry experience, Level 2 Support or Payment/Tech specialist background
Technologies
Grafana, Slack
Responsibilities
Monitor payment systems and PSPs for real-time alerts; handle Level 2/3 escalations; reconcile online payment transactions; check potential fraud activities; execute daily and monthly payment reviews; manage website content and customer queries via multiple channels
Seniority
Junior to Mid-level, hands-on IC