Customer Success Manager, UK
Core
Provide high-level customer support and service to prospective and current customers, including insurance brokers and policyholders, for an active insurance and cybersecurity platform.
Role type
Customer Success Manager (Insurance/Cybersecurity)
Builds
Customer retention, satisfaction, and successful onboarding for Coalition's insurance and cybersecurity products.
Domain
Insurance (P&C) and Cybersecurity
Deliverable
client delivery
Required skills
Customer support, product education, inquiry routing, administrative insurance functions, feedback capture, AI tool utilization, prioritization
Preferred skills
Multilingual capabilities (German, Spanish, Italian, French), P&C insurance experience
Technologies
Online quoting platform, cybersecurity platform, AI tools
Responsibilities
Respond to inbound customer inquiries via live chat, email, and phone; coordinate with sales, security, insurance, and claims teams; educate customers on product usage; perform administrative insurance workflows; capture feedback and collaborate on product improvements.
Seniority
Individual Contributor, entry-to-mid level
