Supervisor de Atendimento | PJ - C6 Benefícios
Core
Liderar e desenvolver o time de Assistentes de Negócios, garantindo eficiência nos processos, evolução da performance e integração entre áreas do banco para viabilizar o crescimento sustentável do negócio.
Role type
Senior team lead / supervisor for business assistants in commercial planning
Builds
Operational routines, client activation flows, and performance dashboards for the C6 Benefícios product line
Domain
Financial services / B2B and SME banking
Required skills
Team leadership, performance management, operational process management, technical support, data analysis, training and development, business opportunity identification, reporting
Preferred skills
Dashboard construction, operational metrics tracking
Technologies
Excel, Office Suite
Responsibilities
Lead and develop the team of Business Assistants; Monitor team performance indicators and ensure target achievement; Manage daily operational routines and task distribution; Act as a technical and strategic support point for the team; Monitor dashboards to identify process improvement opportunities; Ensure a consultive post-sales journey for clients; Partner with Commercial, Products, Operations, and Technology areas; Conduct training and feedback sessions; Identify business opportunities in the portfolio; Produce managerial reports for results tracking.
Seniority
Senior, hands-on IC with team leadership