Patient Operations Lead, Germany
Core
Own the performance of Juniper's patient support experience in Germany, ensuring efficiency, quality, and fit for German patients across preventative health, weight management, and specific conditions.
Role type
Senior Patient Operations Lead (Healthcare/Telehealth)
Builds
Patient support operations, service definitions, and automated self-serve solutions for the German market.
Domain
Healthcare / Telehealth
Required skills
Support operations ownership, regulated environment experience, data analysis, capacity planning, automation, commercial mindset, German fluency
Preferred skills
Global partner management, AI/automation transformation, continuous improvement methodologies (Lean, Six Sigma)
Technologies
Support tooling, AI/automation tools
Responsibilities
Diagnose and fix underperforming support metrics (response time, resolution, satisfaction), define service channels and targets, monitor medical support performance and clinical escalations, tailor global best practices to the German market, translate patient feedback into business insights, scale operations through automation, manage team accountability and operating rhythm.
Seniority
Senior, hands-on IC