Assistant Manager - GSS
Core
Supports field sales and customers by processing activation documents, managing customer data maintenance, and coordinating with partner functions to resolve issues.
Role type
Assistant Manager, Customer Operations & Data Management
Builds
Customer activation workflows, data accuracy, and sales enablement processes
Domain
Consumer Goods / FMCG
Required skills
Customer data management, document processing, cross-functional collaboration, SLA adherence, system navigation (SAP/Oracle), financial form handling, stakeholder communication
Preferred skills
Experience in leading consumer goods companies, MS Office (Excel), data analysis, process improvement, influence across teams
Technologies
SAP, Oracle, MS Office (Excel)
Responsibilities
Manage SPA Box and provide 48hr SLA response to all requests; Partner with siloed functions to complete customer maintenance (name, address, route, delivery changes); Collect and submit resale certificates and W9 forms; Ensure customers are on correct payment methods; Complete inactivation and change of ownership processes; Support fairs and mass COF creations.
Seniority
Mid-level Manager (5-6.5 years experience)