Dispute Resolution Specialist
Core
Investigate and resolve customer disputes regarding financed loans, manage collections and risk mitigation, and handle cash reconciliations.
Role type
Dispute Resolution Specialist
Builds
Operational support for Upgrade's consumer credit financing products
Domain
Fintech / Consumer Credit
Deliverable
client delivery
Required skills
Dispute investigation, Collections process knowledge, Fraud detection, Cash reconciliation, Written communication, Verbal communication, Data analysis, Time management, Attention to detail, Critical thinking
Preferred skills
Adaptability, Entrepreneurial mindset, Software proficiency (Google Suite, Excel, Jira, Tableau)
Responsibilities
Communicate with customers and merchants during dispute investigations; Review and investigate disputes including narratives and contracts; Identify patterns of fraudulent activity or loan servicing issues; Prepare detailed investigation narratives; Partner with stakeholders on business management; Handle incoming cash reconciliations and refund discrepancies
Seniority
Mid-level, hands-on IC