Customer Experience Manager - Singapore

SingaporeFull-time2026-10-26 → 2026-11-11

Core

Own the end-to-end customer experience for OPSWAT customers in the Singapore market, managing local support teams and acting as a trusted technical advisor throughout the customer lifecycle.

Role type

Senior Customer Experience Manager (Cybersecurity)

Builds

OPSWAT Platform (IT, OT, and ICS critical infrastructure cybersecurity)

Domain

Cybersecurity / Critical Infrastructure

Required skills

Enterprise IT and cybersecurity knowledge, Technical support leadership, Escalation management, Customer success strategy, Cross-functional matrix leadership, Hands-on technical troubleshooting

Preferred skills

Professional Services coordination, Product adoption advocacy, Stakeholder management

Technologies

OPSWAT Platform, Enterprise IT environments

Responsibilities

Lead and manage the local customer support team in Singapore; Own critical and high-priority customer escalations; Ensure customers successfully onboard, deploy, and adopt the OPSWAT Platform; Partner with Sales and Account Management on customer strategy and renewals; Remain actively involved in troubleshooting complex customer issues and critical incidents.

Seniority

Senior, hands-on IC with team leadership

About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.