Forward Deployed Engineer, Triage (Singapore)

Remote - San FranciscoFull-time$115k–$135k2026-10-23 → 2026-11-10

Core

Own a book of customer accounts up to $50K/year, solve their technical problems directly, and build/run agents for first-line customer contact.

Role type

Forward Deployed Engineer (Triage)

Builds

Customer-facing chat agents and internal support/operations agents

Domain

Voice AI / Customer Support Automation

Deliverable

production ML models

Required skills

Python, REST APIs, coding agents (Claude Code/Codex), debugging customer code, written communication, API use case mapping

Preferred skills

SQL, speech/audio/voice AI products, building relied-upon agents

Responsibilities

Diagnose integration issues and unblock customers, iterate on and build new support agents, resolve escalations and fix agents, file bugs/feature requests with Engineering, improve docs and SDKs

Seniority

Mid-level, hands-on IC

About AssemblyAI

Series B200 Employees

AssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences. The Voice AI space is at an inflection point; we’re looking for folks truly excited to join a small team and help define the future of the industry.