OPERATIONS COORDINATOR | CORPORATE CREDIT OPERATIONS MG
Core
Coordinate people and processes for the Corporate Credit Operations (Corporate and Rural) team to create an environment where stakeholder interactions, innovation, and operational excellence generate value for the business.
Role type
Operations Coordinator (Credit Operations)
Builds
Operational processes and team performance for corporate and rural credit lines
Domain
Financial Services / Credit Operations
Required skills
Team management and development, Process prioritization and distribution, SLA management, Operational indicator tracking, Data-driven decision making, Advanced Excel, AI application in daily tasks
Preferred skills
BI tools (Tableau), Cultural transformation projects, Process restructure, External partner management (BPO), Real estate and rural documentation, MBA in Business Management
Responsibilities
Provide frequent feedback and support team development, Monitor team engagement and motivation, Mediate and resolve conflicts, Prioritize and distribute daily demands, Manage queues and deadlines to ensure SLA compliance, Track operational indicators, Identify risks and improvement opportunities
Seniority
Mid-level, hands-on IC