Customer Success Engineer
Core
Senior Customer Success Engineer driving long-term customer outcomes, onboarding, adoption, and optimization for the Veeam Data Platform across enterprise accounts.
Role type
Senior Customer Success Engineer (Technical Account Management)
Builds
Customer success plans, protection strategies, recovery simulations, and resilience reports for the Veeam Data Platform
Domain
Data backup, recovery, disaster resilience, and cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data backup and recovery expertise, disaster resilience (DR&R) best practices, migration planning, recovery simulation execution, stakeholder engagement (CISO/CIO), business case development, TCO analysis, technical roadmap creation
Preferred skills
Cloud platform expertise, scripting/automation, virtualization, storage management, executive stakeholder management
Technologies
Veeam Data Platform, AWS, Microsoft Azure, operating systems, virtualization, storage
Responsibilities
Configure customer accounts and customize backup policies; conduct recovery simulations and DRMM assessments; identify migration and upsell opportunities; monitor churn risk and define mitigation plans; engage CISO/CIO stakeholders; build business cases and define TCO; collaborate on marketing campaigns to drive adoption
Seniority
Senior, hands-on IC