Customer Success Engineer with German
Core
Primary technical owner driving long-term customer outcomes for the Veeam Data Platform, leading onboarding, adoption, optimization, and resilience reporting.
Role type
Mid-level Customer Success Engineer (Data Backup & Recovery)
Builds
Protection plans, recovery simulations, and resilience posture reports for enterprise accounts.
Domain
Data resilience, disaster recovery, and security posture management.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data backup and recovery expertise, migration strategy, recovery simulation execution, stakeholder engagement (CISO/CIO), churn risk detection, business case development, technical roadmap ownership.
Preferred skills
Veeam platform familiarity, cloud platform experience, scripting/automation, AWS/Azure architecture knowledge.
Technologies
Veeam Data Platform, AWS, Microsoft Azure, virtualization, storage systems.
Responsibilities
Configure customer accounts and customize backup policies; conduct DRMM assessments and quarterly resilience reporting; identify migration and upsell opportunities; monitor churn signals and define mitigation plans; engage executive stakeholders on risk and roadmap alignment.
Seniority
Mid-level, hands-on IC