Lead Customer Success Engineer
Core
Lead technical onboarding, adoption, and optimization for enterprise customers on the Securiti Data Command Center platform, focusing on DSPM, Privacy, Data Security, and AI Governance.
Role type
Senior IC Customer Success Engineer (Strategic Accounts)
Builds
Customer adoption roadmaps, technical success plans, and value realization strategies for the Securiti Data Command Center platform.
Domain
Data Security, Privacy, AI Governance, Cloud Security, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical assessments, adoption program management, executive stakeholder engagement, churn risk detection, business case development, cloud platform expertise, enterprise architecture knowledge
Preferred skills
DSPM platform familiarity, Privacy platform familiarity, AI Governance platform familiarity, AWS Solutions Architect certification, Microsoft Azure Administrator certification, CISSP certification, CIPP certification, CIPM certification
Technologies
Securiti Data Command Center, Cloud platforms, SaaS applications, Security technologies
Responsibilities
Facilitate customer onboarding and orient stakeholders; Analyze platform usage to identify expansion opportunities; Conduct technical health checks and assess security postures; Monitor signals to detect churn risk; Engage C-level stakeholders (CISO, CIO, Chief Privacy Officer); Build business cases and define value realization plans.
Seniority
Senior, hands-on IC with strategic account ownership
