Quality Assurance Specialist
Core
Perform and develop audits across REO, Valuations, and Vendor Management departments; support process improvement, data analysis, and policy documentation.
Role type
Quality Assurance Specialist (REO & Vendor Quality Assurance)
Builds
Audit reviews, controls, reporting, and process improvement recommendations for REO and Vendor Management operations.
Domain
Real Estate Operations (REO), Vendor Management, Mortgage/Lending
Deliverable
dashboards & analysis
Required skills
Audit execution, data analysis, process mapping, risk recognition, report creation, Microsoft Excel (pivot tables, formulas), real estate transaction knowledge, contract/document review
Preferred skills
Associate or technical degree, experience in default servicing or mortgage
Technologies
Data warehouse tools, Microsoft Office
Responsibilities
Perform weekly, monthly, and quarterly audit reviews; document and develop controls and reporting; analyze key performance indicators; create reports using data warehouse tools; assist in process improvement projects; recognize risk and ensure controls are implemented.
Seniority
Junior to Mid-level, hands-on IC