Customer AI Analyst
Core
Configure and optimize customer accounts for AI performance, engineer effective prompts for LLMs, and deliver strategic insights and monthly reports to clients.
Role type
Customer AI Analyst (Technical Account Management & Prompt Engineering)
Builds
Optimized customer accounts, high-quality LLM outputs, and strategic marketing insights
Domain
AI-powered SaaS for digital marketing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, prompt engineering, LLM behavior understanding, analytics tools (Excel, SQL, BI), strategic storytelling, account configuration
Preferred skills
SEO background, digital marketing experience, conversion optimization, marketing operations
Technologies
LLMs, SQL, BI dashboards, Excel
Responsibilities
Configure and optimize customer accounts for AI performance; Design, test, and refine prompts for large language models; Deliver actionable insights, performance reviews, and monthly strategy briefs; Translate complex data into clear strategic recommendations for executives; Partner with product teams to feed customer insights into roadmap planning; Create data-driven best practices and onboarding resources
Seniority
Mid-level, hands-on IC