Contact Centre Consultant
No visa sponsorship
Core
Manage critical first contact with patients via inbound and outbound calls, booking imaging procedures and advising on preparation.
Role type
Customer service consultant (contact centre)
Builds
Patient appointment bookings and imaging procedure scheduling
Domain
Healthcare / Diagnostic Imaging
Deliverable
client delivery
Required skills
Customer service, phone communication, data entry, CRM system usage, attention to detail, confidentiality
Preferred skills
Call centre experience, adaptability, teamwork, KPI-driven performance
Responsibilities
Answer inbound and outbound calls, book patients into imaging procedures, input patient and referrer information into systems, process billing, liaise with referring doctors and technical team, identify opportunities to improve systems and processes
Seniority
Individual Contributor