Customer Support Representative
Core
Manage incoming support requests via software, phone, and email for hardware and network outages, collaborating with stakeholders to resolve issues and ensure timely solutions.
Role type
Customer Support Representative
Builds
Customer experience and uptime for external customers
Domain
Industrial manufacturing / Condition monitoring
Deliverable
client delivery
Required skills
Technical support experience, CRM platforms, ticketing systems, remote communication tools, proactive problem identification
Preferred skills
Salesforce experience
Responsibilities
Manage multiple incoming support streams, coordinate with stakeholders for challenging cases, send customer feedback to Product teams, proactively address potential challenges, meet response time quotas, utilize software tools to diagnose problems, promote customer loyalty
Seniority
Mid-level, hands-on IC