Operations Manager, Fulfillment Operations
Core
Manage staff, distribution operations, customer service, and recruiting to ensure merchant satisfaction and operational efficiency.
Role type
Senior Operations Manager (Fulfillment)
Builds
Fulfillment center operations for ecommerce merchants
Domain
Logistics / Supply Chain / Ecommerce
Required skills
Leadership, KPI management, Lean Six Sigma, Safety compliance, Physical labor (lifting 50lbs, standing 8-10hrs)
Preferred skills
Degree in Business/Operations/Supply Chain
Technologies
Warehouse Management Systems (WMS)
Responsibilities
Manage staff and foster positive work environment, Ensure customer satisfaction and proper departmental operation, Manage performance KPIs and plan continuous improvement, Hire, train, coach and motivate team members, Establish and enforce safety standards, Share knowledge with other locations on effective practices
Seniority
Senior, hands-on IC