Area Manager, Fulfillment Operations
Core
People-first leader managing and developing a team of 50+ warehouse associates in fulfillment centers to drive operational performance, safety, and process improvement.
Role type
Senior IC operations manager (fulfillment)
Builds
Fulfillment center operations for B2B ecommerce merchants
Domain
Logistics / Supply Chain / Ecommerce
Required skills
People management, operational leadership, KPI tracking, Lean/Six Sigma basics, team training, safety compliance, shift management, physical labor endurance
Preferred skills
Ecommerce/retail experience, business/operations degree, Microsoft Suite proficiency
Technologies
Microsoft Outlook, Teams, Excel
Responsibilities
Manage and develop a team of 50+ warehouse associates, review work forecasts and productivity requirements, partner with other managers to balance labor, own operational metric reporting (VCPO, UPH, OPH, SLAs, Injury Rate), ensure team training and process compliance, foster employee engagement, approve timecards, resolve escalated issues, support OSHA compliance and safety programs, supervise daily workflows for product handling and storage.
Seniority
Senior, hands-on IC