Operations Manager, Fulfillment Operations
Core
Manage staff, distribution operations, customer service, and recruiting to ensure merchant satisfaction and operational efficiency. (via careerplan.io/jobs/4735255005-operations-manager-fulfillment-operations-at-shipbobinc)
Role type
Senior Operations Manager (Fulfillment)
Builds
Fulfillment center operations for ecommerce merchants
Domain
Logistics / Supply Chain / Ecommerce
Required skills
Leadership, KPI management, Lean, Six Sigma, Safety compliance, Hiring & training, Data analysis
Preferred skills
Degree in Business/Operations/Supply Chain
Technologies
Warehouse Management Systems (WMS)
Responsibilities
Manage staff and foster positive work environment; Ensure customer satisfaction and proper departmental operation; Direct distribution operations, customer service, HR, and recruiting; Manage performance KPIs and plan continuous improvement; Hire, train, coach, and motivate team members; Establish and enforce safety standards; Share knowledge with other locations and headquarters; Ensure operational processes maintain safety, quality, and legality.
Seniority
Senior, hands-on IC