Mid Market Onboarding Coach
Core
Guide mid-market hotel properties through the end-to-end onboarding, implementation, and adoption of the Cloudbeds unified hospitality platform.
Role type
Mid-market customer onboarding coach (consultative)
Builds
Customer adoption and operational transformation for mid-market hotel properties
Domain
Hospitality technology (SaaS) + Hotel operations
Deliverable
client delivery
Required skills
hospitality operations leadership, hotel PMS/CRS/Channel Manager expertise, SaaS onboarding, consultative coaching, change management, project coordination, emotional intelligence, technical learning agility
Preferred skills
multi-property operator support, operational transformation leadership, hospitality technology solutions experience
Responsibilities
Serve as trusted advisor for assigned mid-market customers on operational workflows and system configuration; Own the customer relationship end-to-end from setup through hypercare; Build relationships with property leadership and stakeholders; Act as strategic consultant to identify adoption opportunities; Collaborate with cross-functional teams to convert feedback into systemic improvements; Deliver consultative training and coaching to maximize platform value.
Seniority
Mid-level, hands-on IC