Application Sustain and Operations Lead
Core
Lead the SFA NA and LATAM application support program, managing a team of analysts and overseeing end-to-end service management for commercial and consumer applications.
Role type
Senior IC application operations lead (people management)
Builds
Application support services and stability for PepsiCo's commercial and consumer product portfolio
Domain
Consumer goods / Enterprise application support
Required skills
Application support methodologies, ITIL, Team leadership, Root cause analysis, SLA management, Vendor management, Process improvement, Technology lifecycle management
Preferred skills
Commercial and Consumer product support, Microservices, Kafka, ETL, Tibco, Mulesoft
Technologies
Tibco, Mulesoft, Microservices, KAFKA, ETL, ITIL, PEPOps Dashboard
Responsibilities
Manage and mentor a team of application support analysts; Provide advanced technical support and root cause analysis for complex application issues; Review service reports and ensure SLA compliance; Coordinate transition of applications from Hypercare to Production Support; Review strategy and planning for system maintenance and updates; Utilize dashboards to capture and validate KPIs for executive reporting.
Seniority
Senior, hands-on IC with people management
