L2 Applications Support Specialist
Core
Provide production support and operational ownership for business-critical Java and .NET applications through advanced troubleshooting, incident management, and automation.
Role type
L2 Application Support Specialist
Builds
Production stability and resilience for enterprise applications
Domain
Enterprise Software Operations
Required skills
Java troubleshooting, .NET troubleshooting, Linux/Unix administration, Shell scripting, Python scripting, PowerShell scripting, Splunk, Grafana, Dynatrace, AppDynamics, ELK, Informatica, AppWorks, ITSM processes, Root Cause Analysis, Major Incident Management, Disaster Recovery validation
Preferred skills
Process automation, middleware experience, monitoring dashboard optimization, technical documentation maintenance
Technologies
Java, .NET, Linux, Unix, Shell, Python, PowerShell, Splunk, Grafana, Dynatrace, AppDynamics, ELK, Informatica, AppWorks
Responsibilities
Own end-to-end resolution of escalated incidents, perform advanced troubleshooting of application logs and JVM parameters, lead Major Incident bridges, develop automation scripts for health checks, monitor application availability and performance metrics, review and support production changes, maintain runbooks and SOPs, coordinate troubleshooting with Development and Infrastructure teams
Seniority
Mid-level, hands-on IC