Product Documentation Writer
Core
Own customer-facing documentation for a global fundraising platform, ensuring accuracy against product behavior and maintaining content freshness.
Role type
Senior Product Documentation Writer (Technical)
Builds
Customer-facing articles, release documentation, and media assets (screenshots, recordings) for a nonprofit fundraising SaaS platform.
Domain
SaaS / Nonprofit fundraising technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, product documentation ownership, near-native English (C1/C2), Russian language proficiency, technical spec reading, video production/editing, self-sufficiency, fast-paced environment adaptability
Preferred skills
REST API documentation, editorial process leadership, product marketing, UX writing, bilingual product organization experience
Technologies
AI tools, screen recording software
Responsibilities
Write and publish release documentation on the same day as product releases, verify content accuracy against the live product, triage and fix feedback on live articles, refactor and update older documentation, produce and maintain media assets (screenshots, walkthroughs), collaborate with product teams to identify documentation gaps
Seniority
Mid-Senior, hands-on IC