Customer Service Officer
On-site
Core
Handle high-volume inbound and outbound calls and email enquiries for clients, families, and service providers in the aged care sector.
Role type
Customer Service Officer
Builds
Customer support interactions and resolution for a Support at Home provider
Domain
Aged care / Health services
Deliverable
client delivery
Required skills
high-volume phone handling, active listening, problem-solving, CRM usage, Microsoft systems proficiency, documentation management
Preferred skills
aged care, health, or disability experience
Responsibilities
Navigate sensitive or challenging conversations with empathy, work with internal teams and external providers to resolve enquiries, maintain accurate customer records, meet team KPIs and service levels