Support Engineer
Core
Tier 2 support professional triaging and resolving escalated technical requests for healthcare systems and clinician data networks.
Role type
Mid to senior level individual contributor support engineer
Builds
Clinical workforce intelligence platform enabling clinician onboarding and provider data exchange
Domain
Healthcare technology / Clinical workforce intelligence
Deliverable
client delivery
Required skills
Python, PostgreSQL, API tools (Insomnia, Postman), alerting and monitoring tools (Sentry, Grafana), troubleshooting tier 1 and tier 2 issues, API troubleshooting, software testing
Preferred skills
Healthcare organization exposure, provider credentialing knowledge
Technologies
Python, PostgreSQL, Insomnia, Postman, Sentry, Grafana
Responsibilities
Triage and resolve escalated technical requests from clients and internal teams, assess root cause and potential workarounds, create and improve workflows for ticket triage and escalation, assess and develop internal tooling for issue visibility, apply software testing practices to identify and resolve issues
Seniority
Mid to senior level, hands-on IC
