Patient Engagement Associate II
Core
Enroll and onboard children with special health care needs and their caregivers into a virtual-first pediatric medical program via telephonic outreach and research.
Role type
Patient Engagement Associate (Care Coordination)
Builds
Patient enrollment and onboarding for a pediatric virtual care platform
Domain
Healthcare / Pediatrics / Social Services
Deliverable
client delivery
Required skills
Telephonic outreach, care coordination, research and data mining, critical thinking, active listening, relationship building, documentation
Preferred skills
CRM platform experience, embedded outreach coordination
Technologies
CRM platforms
Responsibilities
Conduct research on attributed patients to identify enrollment barriers; Perform telephonic outreach to caregivers and healthcare professionals to enroll patients; Handle inbound calls from caregivers and service coordinators; Develop knowledge of Supplemental Security Income (SSI) program for outreach; Collaborate on embedded outreach at provider offices or facilities.
Seniority
Mid-level, hands-on IC