Technical Support Engineer
Core
Post-sales break-fix and consulting for OT/IoT cybersecurity platforms to resolve technical issues and optimize infrastructure.
Role type
Senior IC Technical Support Engineer (OT/IoT Cybersecurity)
Builds
AI-powered cybersecurity platform for operational technology and IoT infrastructures
Domain
Cybersecurity, Industrial Control Systems (ICS), OT/IoT
Deliverable
client delivery
Required skills
troubleshooting, Unix systems, virtualization, scripting, API integrations, network security protocols, security appliance configuration, information security principles, FreeBSD, PostgreSQL, ICS security projects
Preferred skills
knowledge of common networking applications, lab replication of issues
Technologies
FreeBSD, PostgreSQL, Unix, virtualization technologies
Responsibilities
Provide post-sales break-fix and consulting to resolve technical issues; perform customer service relating to infrastructure design, deployment, testing, verification, and optimization; drive interactions with customers for issue resolution while collaborating with Product and Engineering teams; develop and maintain core competency on the entire product line; create and update knowledge base content; replicate and reproduce customer issues in the lab prior to escalation; provide white-glove treatment for critical accounts.
Seniority
Mid-to-Senior, hands-on IC