Remote Pharmacy Care Coordinator, MA (Contract to Perm)
Core
Telephonic patient engagement and enrollment for a mail-order pharmacy program serving patients with chronic kidney disease and complex conditions.
Role type
Senior IC pharmacy care coordinator (telephonic)
Builds
Patient enrollment in multi-dose medication packaging and refill management services
Domain
Healthcare / Nephrology / Pharmacy Care
Deliverable
client delivery
Required skills
Medical Assistant certification (CMA/RMA), telephonic outreach, EHR documentation, HIPAA compliance, call center operations
Preferred skills
Bilingual (English/Spanish), care navigation, chronic disease medication knowledge
Technologies
EHR/EMR, MS Office Suite (Outlook, Teams)
Responsibilities
Conduct high-volume outbound telephone outreach to introduce pharmacy services and guide enrollment; Obtain and document patient consent via phone; Update patient records and trigger electronic prescriptions in the EHR; Manage outreach queues and follow-up cadences; Document all call activity and coordination efforts; Meet call center performance targets for quality and conversion.
Seniority
Mid-level, hands-on IC
