Onboarding Project Manager
Core
Lead complex onboarding projects for mid-market hotel customers, guiding them from contract signature through adoption and transition to Account Management.
Role type
Senior Onboarding Project Manager
Builds
Seamless implementation experiences for Cloudbeds' mid-market hotel customers
Domain
Hospitality SaaS / Hotel Property Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end project lifecycle management, stakeholder alignment, risk mitigation, cross-functional coordination, onboarding strategy, customer success metrics tracking
Preferred skills
Hospitality operations expertise, SaaS implementation experience, familiarity with customer operations tools (Salesforce, Zendesk, Slack)
Technologies
Salesforce, Zendesk, Slack
Responsibilities
Define project scope, timelines, milestones, and deliverables; Serve as primary point of contact for mid-market customers; Lead customer meetings including pre-kickoff, kickoff, and go-live milestones; Proactively identify and manage risks and dependencies; Coordinate cross-functional collaboration across Sales, Product, Support, and Account Management teams; Monitor onboarding success metrics and adoption milestones
Seniority
Senior, hands-on IC
