Instructional Assistant (IT Support)
Core
Assist lead instructors in teaching IT support, software, and hardware courses to adult learners, managing classroom operations and student progress.
Role type
Instructional Assistant (IT Support)
Builds
IT support training curriculum and student readiness for entry-level tech careers
Domain
Education / Information Technology
Deliverable
product features
Required skills
IT support knowledge, software and hardware troubleshooting, network administration basics, classroom management, grading and assessment review, Learning Management Systems (LMS) proficiency, Salesforce data management, curriculum review, student tutoring, timekeeping, inventory management
Preferred skills
Teaching experience, CompTIA A+ Certification
Technologies
Learning Management Systems, Salesforce
Responsibilities
Assist instructor with lesson planning and daily agenda preparation; Grade and review student assessments and projects; Enter grades into LMS and update Salesforce records; Monitor classroom technology functionality and manage equipment; Tutor underperforming students and manage study groups; Monitor student attendance and certification progress; Report curriculum errors to the development team.
Seniority
Entry-level, hands-on support