Coaching & Development Specialist

Manila💼 Full-time🗓 2026-09-14 → 2026-10-01

Core

Design and deliver leadership development initiatives to transform Team Leaders and people managers into confident, effective coaches within the Customer Care function.

Role type

Senior Learning & Development Specialist (Leadership Coaching)

Builds

Leadership capability and coaching culture across global Contact Centre sites

Domain

Customer Care / Contact Centre Operations

Deliverable

product features

Required skills

Leadership coaching, adult learning principles, facilitation, stakeholder management, data analysis, program design, change management

Preferred skills

ICF coaching certification, eLearning authoring (Articulate 360), multi-site/global operations experience

Technologies

Google Workspace, contact centre quality platforms, performance reporting tools

Responsibilities

Observe coaching sessions and provide constructive feedback, design and facilitate leadership development workshops, identify capability gaps using performance data, implement coaching frameworks, partner with operational leaders to drive team performance

Seniority

Senior, hands-on IC

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About financialtimes33

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities t