Customer Success Manager I
Core
Partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth for a litigation management platform using generative AI.
Role type
Customer Success Manager (SaaS)
Builds
Retention and growth for plaintiff law firm accounts
Domain
Legal Tech / Litigation Management
Required skills
Customer success management, strategic advisory, change management, stakeholder relationship building, data-driven account planning, workflow expertise, executive communication
Preferred skills
Legal tech experience, litigation software consulting, AI tools experience (Claude, Glean)
Technologies
Generative AI, Everlaw platform
Responsibilities
Own retention and growth across book of business, build multi-threaded relationships with law firm stakeholders, conduct strategic success reviews and product demonstrations, teach customers platform features and AI capabilities, identify retention risks and solve workflow challenges, share customer feedback for product improvement
Seniority
Mid-level (4+ years experience)
