Service Desk Analyst
Core
Provide first and second line IT support to UK Operations and international colleagues, troubleshooting hardware, software, and connectivity issues while monitoring critical services.
Role type
Service Desk Analyst (Level 2/3)
Builds
IT support services for UK Operations and international business units
Domain
IT Operations / Desktop Support
Required skills
Windows administration, Microsoft 365, Active Directory, service desk ticketing systems, network troubleshooting, incident management, device setup, access management, IT asset record maintenance
Preferred skills
ITIL Foundation, CompTIA A+, Microsoft certification, PowerShell, automation
Technologies
Windows, Microsoft 365, Active Directory, PowerShell
Responsibilities
Troubleshoot hardware, software, account and connectivity issues; Prioritize incidents and service requests; Monitor servers, email, networks and critical services; Set up devices and manage access requests; Maintain IT asset records
Seniority
Mid-level, hands-on IC