Analista de Business Intelligence Sênior | Jornada do Cliente
Core
Build and evolve dashboards to track customer journeys and KPIs, identify drop-offs and anomalies, and translate complex data into actionable recommendations for business leaders to improve customer experience.
Role type
Senior Business Intelligence Analyst (Customer Analytics)
Builds
Dashboards, customer journey maps, and impact measurement frameworks for a digital banking platform.
Domain
Fintech / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL, BI tools (Looker, Tableau), Customer/Product/CX analytics, Funnel analysis, Correlational and causal analysis, Impact measurement, Problem structuring, Data storytelling
Preferred skills
Python/R, Statistics, A/B testing, Experience with NPS/CSAT/Churn metrics, AI in analytics
Technologies
Looker, Tableau, SQL, Python, R
Responsibilities
Build and evolve dashboards for customer journeys and KPIs; Identify drop-offs, patterns, and anomalies in customer behavior; Perform exploratory analysis and correlations to explain customer behavior; Cross-reference behavior, product, and support data to generate hypotheses; Support prioritization studies by sizing affected customer volume and potential impact; Create baselines and methodologies to measure initiative impact; Transform customer feedback into quantitative information; Translate complex analyses into objective recommendations for product managers and leadership.
Seniority
Senior, hands-on IC
