Customer Support Engineer (Tier 1)

🌐 Remote💼 Full-time💰 $84,420–$84,420🗓 2026-08-19 → 2026-09-26

Core

Resolve configuration and networking challenges for a diverse community of users, serving as the primary technical resource for less complex issues.

Role type

Tier 1 Customer Support Engineer

Builds

User support outcomes and CSAT scores for Tailscale's secure networking product

Domain

Cybersecurity / Networking / SaaS

Deliverable

client delivery

Required skills

Networking fundamentals (DNS, IP addressing, firewalls, routing), Multi-OS troubleshooting (macOS, Windows, Linux, mobile), Jira, Slack, Technical writing

Preferred skills

Tinkerer mindset, Open-source contributions, Homelab experience

Technologies

Jira, Slack, macOS, Windows, Linux

Responsibilities

Resolve configuration and networking challenges, Manage high-velocity ticket queue, Drive positive user outcomes and maintain high CSAT scores, Troubleshoot complex networking issues, Partner cross-functionally to identify recurring friction points

Seniority

Individual Contributor, Entry to Mid-level

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About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.